Customer Care Team

Our goal is to help both customers and sellers when issues arise that are beyond everyday affairs.

We look forward to serving you.

Submit a Ticket Please give us up to 48 hours to look into every ticket submitted as each case is different. We thank you for your patience.

How may we serve you today?

Have an issue you need resolved? MLMCloud’s Support staff are ready to help you get answers to your questions. Whether you’re here to sell products or advertise your shop, you can count on us to resolve your inquiry.

Simply look over our most frequently asked questions to find the right answer you’re searching for. If you still need assistance, submit a ticket or give us a call.

Live Chat

Need a prompt answer to a question? Chat live with our Customer Care specialists who are more than happy to serve you Monday – Friday between 9AM – 5PM EST

Use Live Chat if you:

  • Want to ask a quick and basic question about our services
  • Want to engage with us about joint ventures
  • Want to report suspicious activity
  • Want to ask questions not listed on our site
  • Want to notify us of bug related issues

Launch Live Chat:

Scroll to the bottom of our website and locate the Customer Care Live Chat window to engage our support team.

Email Support

You can also reach our Customer Care team via email. We know life gets in the way and you don’t have the time to speak to a live care professional. Email our support team regarding issues with an order, shippment or seller service. Help us by providing a detailed description of the issue so we can help you as quickly as possible.

Use Email if you have issues such as:

  • A technical matter or quality concern
  • An issue with a seller you purchased from
  • A product you would like to buy but is not listed in our catalog
  • Recommendations or improvements
  • Employment opportunities

Contact Email Support:

To reach our support team, email us at: support@mlmcloud.com

Cancellation / Refund Policy

Cancellation:

Since we are a product listing platform, customers must notify their seller or seller’s parent company to cancel their product order. Refer back to the “BUY FROM SOURCE” button that was pressed and follow the product URL or website back to the source company. If you have any questions, feel free to contact us. We’ll be glad to help.

Return Policy:

MLMCloud® requires all independent “sellers/vendors” to provide a source of purchase for every product they list. Often times, links get entered wrong or expire. Please review the “seller/vendor” refund policy on his or her product website to learn more. If this is your first time purchasing from a home business owner, congratulations! This type of seller understandings the “VALUE” of resolving customer issues and will gladly assist you every step of the way.